Frequently Asked Questions


Can you help to design the Artwork?

Yes, we can do it at a knock down fee of:
Name card = $20 double sides (No limit on number of names)
Flyers A5 = $30 double sides
Flyers A4 = $40 double sides
Flyers A3 = $60 double sides

Please note that you are to use our printing services to get this knock down prices.


How can I pass you my artwork?

You can upload your artworks when you place an order, however if your file size is too big, you can send your artwork to us via:

Alternatively you can send your artwork via email:

Printing & Quality

Can you provide colour proof before printing?

No, we do not provide color proof before printing, it is a known fact that in offset printing every run will have slight color difference. 

If your company are very particular about the color and quality, please seek alternative printing as our company focuses on budget and standard quality printing only.

Why are there a color difference between the artwork and the print?

You have most probably design your artwork in RGB mode, it is always adviseable to do your design in CMYK mode to avoid the colour difference problem.

For more information about RGB and CMYK, please click here.

There are some defective prints, how to request for replacement?

No, we do not provide replacement, as we will usually print 100-1000pc more flyers than you have ordered. 

Delivery and Self Collection

What is the lead time?

Generally our leadtime is 4 to 6 working days excluding Saturdays/Sundays. Our production is located in Johore, therefore we observe the official Public Holidays of both places. Please also note that the Day of order and Delivery day is not counted. In addition if you need extra finishes like spot UV, lamination, creasing line, folding, round corners etc the time needed will be longer. 

In what circumstances can I enjoy FREE delivery?

To enjoy free delivery, your order must be greater than $300. (Based on Net Payable amount).

Which are the areas included for FREE delivery service?

Generally we can deliver to anywhere within Singapore main island except, CBD area, Jurong Island and restricted areas like army camps and airport etc.

Can I request for the goods to be delivered to my home address instead?

Yes, you may do so, please indicate when you place your order.

Which are the countries do you ship to and the leadtime?

Our carriers are Singpost and DHL Postal. Basically we can ship our product to amost all the countries.

We would, however, not be responsible for any delay in the delivery, forwarding or shipping of orders to you on the expected delivery date, regardless of whether the delivery date is expected by us or you. We would advise you to check out the delivery schedule with the carrier stated in the "Shipping Confirmation" email.


Where do I collect the goods if I opt for self collection?

You may collect your goods from our office at:
2 Kallang Pudding Road #09-09
Mactech Building
Singapore 349307

Self Collection is strictly by appointment only
Please call: 6677 4615 to make an appointment before coming down.

Please here for details.

Can Value Pack directly deliver the goods to my customer?

I am afraid not, besides I am sure you wouldn't want your customer to know us.

Billing and Account

Bank Account

Beneficiary: Value Pack Enterprises
DBS Bank Current Account no. 023-904-3488
DBS SWIFT Bank Identifier Code (BIC): DBSSSGSG
Please remember to send us a copy of your receipt for ATM transfer and internet bank transfer to

Now you can also make payment by PAYNOW and PAYLAH.

For PAYNOW and PAYLAH, please pay to: 9101 3953

Kindly include the follow details:

1. The email which you use to place the order
2. The order number and date of the order placed.
3. The amount transferred

Can I make payment by cheque?

Yes, you may make payment by cheque, however we will only process your order after the cheque has been cleared.

For cheque payment the account payable is Value Pack Enterprises.

Do you accept payment by credit / debit cards?

Yes all online payment is processed by PayPal, and they do accept payment by major credit / debit cards.

Classic Fold 260gsm (400pcs)
" It was extremely easy to order, they arrived quickly and they turned out beautifully."
Premium Classic Fold 310gsm (200pcs)
"I loved how I was able to personalize them. I also ordered custom Posters from them as well. Much like my first purchase they turned out great!"
A4 Flyers - 128gsm (1 side)
"They always make great, high quality products for very reasonable prices."
Matt Laminated Name Card - 5 Boxes
"I absolutely love Valuepack! Such a good value, everything arrived quickly, and good quality!"
Premium Matt Laminated Name Card - 2 Boxes
"Not only are the prices wonderful, but their products are gorgeous!"
Classic Fold 260gsm (200pcs)
"Everything came in great timing and was perfectly put together. The biggest thing my fiance was worried about was the printing, the color, the texture"
Value Pack Printing 2019