Frequently Asked Questions

Yes, we can do it at a knock down fee of:
Name card = $20 double sides (No limit on number of names)
Flyers A5 = $30 double sides
Flyers A4 = $40 double sides
Flyers A3 = $60 double sides

Please note that you are to use our printing services to get this knock down prices.

You can upload your artworks when you place an order, however if your file size is too big, you can send your artwork to us via: https://wetransfer.com

Alternatively you can send your artwork via email: valuepacksg@gmail.com

No, we do not provide color proof before printing, it is a known fact that in offset printing every run will have slight color difference. 

If your company are very particular about the color and quality, please seek alternative printing as our company focuses on budget and standard quality printing only.

You have most probably design your artwork in RGB mode, it is always adviseable to do your design in CMYK mode to avoid the colour difference problem.

For more information about RGB and CMYK, please click here.

No, we do not provide replacement, as we will usually print 100-1000pc more flyers than you have ordered. 

Generally our leadtime is 4 to 6 working days excluding Saturdays/Sundays. Our production is located in Johore, therefore we observe the official Public Holidays of both places. Please also note that the Day of order and Delivery day is not counted. In addition if you need extra finishes like spot UV, lamination, creasing line, folding, round corners etc the time needed will be longer. 

To enjoy free delivery, your order must be greater than $300. (Based on Net Payable amount).

Generally we can deliver to anywhere within Singapore main island except, CBD area, Jurong Island and restricted areas like army camps and airport etc.

Yes, you may do so, please indicate when you place your order.

Our carriers are Singpost and DHL Postal. Basically we can ship our product to amost all the countries.

We would, however, not be responsible for any delay in the delivery, forwarding or shipping of orders to you on the expected delivery date, regardless of whether the delivery date is expected by us or you. We would advise you to check out the delivery schedule with the carrier stated in the "Shipping Confirmation" email.

You may collect your goods from our office at:
2 Kallang Pudding Road #09-09
Mactech Building
Singapore 349307

Self Collection is strictly by appointment only
Please call: 6677 4615 to make an appointment before coming down.

Please here for details.

I am afraid not, besides I am sure you wouldn't want your customer to know us.

Beneficiary: Value Pack Enterprises
DBS Bank Current Account no. 023-904-3488
DBS SWIFT Bank Identifier Code (BIC): DBSSSGSG
Please remember to send us a copy of your receipt for ATM transfer and internet bank transfer to valuepacksg@gmail.com.

Now you can also make payment by PAYNOW and PAYLAH.

For PAYNOW and PAYLAH, please pay to: 9101 3953

Kindly include the follow details:

1. The email which you use to place the order
2. The order number and date of the order placed.
3. The amount transferred

Yes, you may make payment by cheque, however we will only process your order after the cheque has been cleared.

For cheque payment the account payable is Value Pack Enterprises.

Yes all online payment is processed by PayPal, and they do accept payment by major credit / debit cards.